Technical Support
The preferred method
of support is via
email.
Customers may also contact us by telephone:
Office: 1.877.450.0171 ext 913
Fax: 1.855.788.0171 Facsimile
FIRST. The vast majority
of computer problems can be solved by restarting the computer. Before calling for tech support, restart the
computer. In difficult situations you
may have to power off ALL equipment including file servers, print servers,
printers, web routers and LAN hubs. Most
equipment including computers, keep power on to the main circuit board even if
the main switch is turned off … and some pieces of equipment lack on/off switches
altogether … so in order to completely power down the equipment you must remove
the power cord from the equipment. After
unplugging the equipment, wait a few minutes so that power is dissipated from
all capacitors. Power on the equipment
in the following order: LAN hubs, web
routers, print servers, printers, servers, and then workstations.
SECOND. Close your applications when you leave your
desk. As you’re working in different
programs all of your work is retained in RAM (random
access memory). RAM is volatile. If electricity is lost, or there is a power
surge, then your work is LOST. When you
exit an application (or you use SAVE in the File menu) your work is
saved to disk (a hard drive). The disk
is NOT volatile memory. If you walk away
from your desk with applications open you are just asking for your work to be
lost. Close your applications.
THIRD. Backup and save your data.
Even if you close your applications, your disk may “crash” (break) and
your work may not be recoverable … UNLESS you have backed up your data to a
second and third disk.
ANSWERS
TO SUPPORT FAQ’s (frequently asked questions):
Viruses
and Security FAQ’s :
Get that
SPYWARE and those advertisements off my computer.
Probe my
Internet connection to look for SECURITY HOLES using
Gibson Research ShieldsUP! program at grc.com.
Equipment
Oriented FAQ’s:
Add a NEW COMPUTER to MONDO CONDO Software.
Add a NETWORK PRINTER to MONDO CONDO Software.
How to MAP DRIVES to
your server.
Guarding Against Static
Electricity.
Internet
and Web Oriented FAQ’s:
How to Set Up
a New EMAIL account.
Test Broadband Internet Speed.
Scanning/Scanner
FAQ’s:
Converting .pdf files to WORD documents
